Hmm…Interesting headline, right? Just for clarification, it’s the name of the YouTube video embedded below.
Here’s a snapshot of what happened…
‘Dude and Crew’ walk into a local establishment, (Pizza Time), with their ‘hidden camera’ (likely a smart phone) to document their “situation” with a delivery driver. OK, cool (almost)…They walk into the store and don’t get the response that they want right away so they continue to plead their case. Eventually an employee gives them their money back. Fair enough…Time to leave, right? NO?! ‘Dude and Crew’ continue to press the issue with the manager and/or owner and an employee who had nothing to do with the issue at hand…Watch the video.
Look, I’m right there with the customer at the beginning of the video. The delivery guy could have been much more considerate and tactful about the situation in the first place. If you’re not satisfied with a purchase, yeah, try to get a refund. In this case, mission accomplished, +1.
The rest of the video is over the top, in my opinion. There was no need for ‘Dude and Crew’ to hang around and antagonize the staff.
So, I suppose if I must pick a side, I side with Pizza Time with this one. Feel free to FREAK OUT on me now. I’m on the other end of a 1-800 number. I’m used to it.
Why do I side with Pizza Time in this situation?
#1: I don’t think it was right to “spy” on employees who had nothing to do with situation at large.
#2: ‘Dude and Crew’ eventually got their money back. They could have said thanks and walked.
#3 Bellingham Pizza Time is a PRIVATE establishment that was, for lack of a better word, invaded by a disgruntled group of customers. Yes, the customer may have had a valid complaint. And yes, maybe the employee and manager/owner could have dealt with the customer in a more productive or appropriate way. However, it is their absolute right to tell anyone to leave their business at any time. How would this situation make YOU feel if the tables were turned and you were the employee? What would Jesus do? 🙂
#4 ‘Dude’, You might have caught these guys on a REALY bad day. I don’t think it’s appropriate to blame the company. Even if you’re a long time loyal customer…Stuff happens. People have bad days.
So what’s the point of all this rant and rave? I’m torn. I absolutely want to support the little guy. In this case, I feel like the little guy is Pizza Time. Just to put it into perspective, this video as of right now has 7,250 views…IN 24 HOURS! That’s pretty much viral, ya’ll. ‘Dude’ got his revenge, if you will.
I want to see wrong made right. But I don’t want to see wrong made wrong. In this case, I feel like the efforts by the customer were initially genuine, but the video posted to YouTube is over the top. Yeah, Pizza Time could have turned the other cheek and made a perceived wrong right, but instead they fought it. Oh well!
So if ‘Dude’ happens to read this…This is not such a big deal that it should be posted on YouTube for the world to see. Now a bunch of people might boycott this establishment because of your video. If that’s your mission, that’s sad to me. Regardless of your bad experience, it’s still a small local business with people working hard to feed you and your crew. Even if you feel like you “won”, I’m not sure if you did. You just got your 15 minutes of fame by defaming the other guy. Not fair, ‘Dude’.
‘Dude’, I think your immediate intentions were justifiable, but honestly, you are not Michael Moore and Pizza Time is not Enron. Time to move on, because Bellingham Pizza Time is not the problem.
(Plenty of vulgar language in the video…Consider yourself warned!)